Last updated: August 2, 2026
Effective date: September 1, 2026
These Terms of Service ("Terms") govern access to and use of the websites, applications, software, hardware, firmware, APIs, data services, connectivity services, AI features, support, and other products and services operated by UAV Operations Systems, LLC ("UAVOS," "we," "us," or "our"), including uavopsys.com, ayna.com, skyrelay.us, uavcrew.ai, aynasite.com, skybook.us, and associated subdomains (collectively, the "Services").
By creating an account, clicking to accept, placing an order, connecting hardware, or accessing or using a Service, you agree to these Terms and our Privacy Policy. If you use a Service for an organization, you represent that you have authority to bind it, and "you" includes that organization and its Authorized Users. If you do not agree, do not use the Services.
An order form, statement of work, product-specific terms, hardware warranty, service-level agreement, or other written agreement signed by UAVOS may supplement these Terms. If there is a conflict, a signed master agreement controls, followed by the applicable order form or statement of work, product-specific terms, these Terms, and then website materials. Terms in a purchase order or similar customer document do not apply unless UAVOS expressly signs them.
"Authorized Users" are your employees, contractors, agents, or other personnel whom you authorize to use the Services for your internal operations within the limits of your plan.
UAVOS builds and operates software platforms, AI systems, data services, and hardware for commercial uncrewed-aircraft and related operations. The Services are operational-support and decision-support tools. They are not a substitute for trained personnel, professional judgment, legal advice, regulatory advice, aviation-safety advice, air-traffic services, emergency services, or an independent safety management system.
You remain solely responsible for your aircraft, vehicles, payloads, personnel, pilots, observers, sites, connectivity, operating procedures, permissions, registrations, certifications, waivers, insurance, privacy notices, safety cases, emergency response, and compliance with all applicable aviation, privacy, communications, spectrum, export-control, sanctions, and other laws.
You must maintain all insurance required by law and commercially reasonable insurance appropriate to your aircraft, missions, personnel, property, and potential third-party liability. Upon reasonable request, you will provide evidence of coverage. UAVOS does not verify the adequacy of your insurance.
AI-powered features, including crew agents such as CONCORD, TUCKER, MERIDIAN, ARPA, REN, and STERLING, may generate recommendations, classifications, summaries, alerts, or other output. AI output is probabilistic and may be inaccurate, incomplete, biased, delayed, or unsuitable for your use. You must apply qualified human review before using AI output for safety, legal, regulatory, employment, financial, emergency, or other significant decisions. AI features do not make operational decisions for you.
Notifications, reminders, compliance assessments, readiness checks, calculations, maps, airspace information, NOTAM references, traffic information, and regulatory content are conveniences only. They may be delayed, incomplete, inaccurate, or outdated. We do not independently verify user-supplied data and do not guarantee delivery of any alert. A "ready," "compliant," "no issues detected," or similar status is not certification or a legal determination. You must independently verify source data, current law, authorization, conditions, and operational readiness.
Beta, preview, trial, pilot, proof-of-concept, experimental, and early-access Services may be incomplete, change without notice, contain errors, lose or corrupt data, be subject to additional limits, or be discontinued. Unless a signed agreement states otherwise, they are provided "as is" without service-level commitments, warranties, support commitments, or indemnities.
We may modify, update, add, limit, suspend, or discontinue features to maintain or improve the Services, address legal, safety, security, supplier, or technical requirements, or prevent harm. We will provide notice when reasonably practicable for a material discontinuation of a paid Service. Your exclusive remedy for our discontinuation of a prepaid paid Service is a prorated refund of unused prepaid fees for the discontinued portion, unless an applicable order states otherwise.
SkyRelay and Conduit may provide aircraft-mounted hardware and firmware, cellular connectivity, GNSS positioning, telemetry routing, flight recording, Remote ID observation, recovery features, APIs, ground-control-station connectivity, and bidirectional MAVLink command relay. The following terms apply to all aviation, robotic, vehicle, positioning, telemetry, and remote-command uses.
UAVOS does not act as pilot-in-command, remote pilot-in-command, aircraft operator, dispatcher, air-traffic service, visual observer, emergency responder, insurer, claims adjuster, surveyor, or aviation authority. Under 14 C.F.R. § 107.19, the remote pilot-in-command is directly responsible for and is the final authority as to the operation of a small unmanned aircraft system. Similar operator responsibilities may apply under other laws. The Services do not transfer, reduce, or assume those responsibilities.
Access to SkyRelay, an "alternate C2," "PACE," "BVLOS-ready," compliance, Remote ID, logging, or recovery feature does not grant or evidence any waiver, exemption, airspace authorization, operational approval, type certification, means-of-compliance acceptance, or permission to conduct beyond-visual-line-of-sight or other regulated operations.
Unless a signed agreement expressly states otherwise, SkyRelay is not designed, certified, or warranted as a sole or primary safety-critical command-and-control link, detect-and-avoid system, collision-avoidance system, navigation source, flight-termination system, or life-safety system. You must not use it as the only means to control an aircraft, maintain separation, avoid hazards, satisfy a regulatory communication requirement, or respond to an emergency.
Before each operation, you must establish, test, and maintain lawful and appropriate independent primary command, lost-link, return-to-home, manual-intervention, contingency, flight-termination, and emergency procedures suitable for the aircraft, site, airspace, and mission. You must be able to continue or terminate the operation safely without the Services.
Cellular, internet, cloud, MQTT, TCP, UDP, Bluetooth, serial, and third-party paths may fail or cause commands, acknowledgements, and telemetry to be delayed, lost, duplicated, replayed, reordered, corrupted, misrouted, or delivered when aircraft state has changed. A displayed connection, position, mode, status, acknowledgement, or command result may be stale or incorrect. We do not guarantee that any command will be received, rejected, executed, executed once, executed in order, or executed within any time.
You are solely responsible for command authorization, command content, aircraft state, ground control and flight-controller settings, endpoint and port configuration, system compatibility, confirmation of command effects, and decisions made from telemetry. Do not send or automate a command unless a qualified operator has verified that it is safe and lawful under then-current conditions.
You must follow current security documentation and use documented authentication and access controls. Before enabling or relying on bidirectional MAVLink commands, you must enable MAVLink 2 message signing or another authentication control expressly documented by UAVOS, protect all signing and access keys, restrict endpoint access, remove access promptly when no longer needed, and test rejection of unauthorized commands. You must immediately disable command access and suspend affected operations if compromise or unauthorized access is suspected. You assume the risk of operating with signing, authentication, encryption, or other security controls disabled, misconfigured, bypassed, or unsupported.
You are responsible for competent installation and continued airworthiness, including mounting, retention, wiring, power, battery condition, antennas, cooling, weather protection, vibration, electromagnetic and radio-frequency interference, weight and balance, payload limits, spectrum compliance, and compatibility with the aircraft, flight controller, ground-control software, payloads, and other equipment. You must follow current documentation, inspect the installation, perform ground and limited-risk flight tests, install safety and firmware updates, and stop use if any component, configuration, or behavior appears unsafe, damaged, insecure, or incompatible. UAVOS is not responsible for modifications, third-party parts, improper installation, or use outside documented specifications.
Coverage maps and network lists show potential third-party availability, not guaranteed coverage at a time, altitude, location, orientation, or along a route. Cellular, satellite, GNSS, RTK or other correction data, reference stations, Remote ID broadcasts, maps, traffic feeds, and clocks may be unavailable, delayed, inaccurate, inconsistent, spoofed, jammed, obstructed, degraded by weather, terrain, buildings, antenna placement, interference, multipath, constellation geometry, station error, network congestion, roaming limits, provider action, or other conditions.
Position, altitude, speed, time, identity, signal, accuracy, and correction-status data are estimates. Unless a signed agreement expressly states otherwise, they are not warranted for surveying, property boundaries, precision approach or landing, navigation, collision avoidance, separation, legal metrology, emergency location, or any other safety-critical use. You must independently validate accuracy, datum, units, coordinate reference, correction age, integrity, and suitability.
Flight records, exports, hashes, timestamps, Remote ID observations, and "tamper-evident," "audit-ready," "insurance-grade," or similar features are operational records, not a guarantee that data is complete, accurate, continuous, unaltered, independently verified, legally admissible, or sufficient to establish compliance, identity, causation, ownership, location, or chain of custody. Remote ID observation does not establish that your aircraft complied with Remote ID requirements. You are responsible for reviewing, exporting, preserving, authenticating, and corroborating records needed for legal, regulatory, insurance, audit, or incident purposes.
UAVOS is not an insurer and does not determine policy coverage or claims. No feature guarantees insurer acceptance, favorable underwriting, reduced premiums, claim payment, recovery of an aircraft or payload, incident prevention, or reduction of loss. Location and buzzer features may fail, and retrieval may be unsafe, unlawful, impossible, or more costly than the recovered property. Do not enter property or hazardous areas without permission and appropriate precautions.
You are responsible for configurations, scripts, automations, commands, API clients, ground-control stations, flight controllers, connected services, custom code, and integrations supplied or configured by you or a third party, and for testing them before operational use. You may use APIs only as documented and within applicable rate, authentication, data, and plan limits. We may review, throttle, disable, or remove access or configurations that create security, safety, performance, legal, supplier, or operational risk.
Plan features, billing metrics, data allowances, device limits, usage rates, overage charges, and prices are shown at checkout, on the applicable pricing page, or in an order form. Usage records generated by our systems control for billing purposes absent manifest error. We may change prices on at least 30 days' notice, effective for the next renewal or billing period.
You may cancel through available account settings. Cancellation takes effect at the end of the current paid billing period and stops future renewal charges. Subscription, usage, connectivity, overage, and service fees are non-refundable and are not prorated, except where these Terms, an applicable written offer, or mandatory law expressly provides otherwise. A dispute or chargeback does not relieve you of valid payment obligations.
Hardware descriptions, prices, shipping terms, return eligibility, and any limited warranty presented at purchase or in the package apply to hardware. Title and risk of loss pass on delivery to the carrier unless mandatory law or an order states otherwise. You must inspect hardware promptly and report shipping damage or material nonconformity within the period in the applicable return or warranty policy. Unauthorized repair, modification, improper storage or installation, accident, misuse, ordinary wear, and use outside specifications are excluded to the maximum extent permitted by law. Statutory consumer rights that cannot be waived remain unaffected.
Subject to payment and compliance with the Agreement, UAVOS grants you a limited, revocable, non-exclusive, non-transferable, non-sublicensable license during the applicable term to access and use the Services and documentation for your internal lawful operations. Hardware is sold; software and firmware are licensed, not sold. UAVOS and its licensors retain all rights in the Services, software, firmware, APIs, documentation, designs, models, workflows, algorithms, compilations, improvements, usage analytics, and related intellectual property.
Except as applicable open-source licenses or law expressly permit, you may not copy, modify, translate, create derivative works from, reverse engineer, decompile, disassemble, discover source code or non-public interfaces, remove notices, circumvent technical limits, access the Services to build or train a competing product, or benchmark or publish performance or security results without written permission.
If you provide feedback or suggestions, you grant UAVOS a worldwide, perpetual, irrevocable, royalty-free, transferable, sublicensable license to use them without restriction or compensation.
As between you and UAVOS, you retain your rights in content and operational data you submit to or generate through the Services ("Customer Data"). UAVOS does not acquire ownership of Customer Data merely because you use the Services.
You grant UAVOS, its affiliates, and its service providers a worldwide, non-exclusive license to host, copy, transmit, display, process, analyze, modify, and create technical derivatives from Customer Data as reasonably necessary to provide, route, secure, monitor, maintain, support, troubleshoot, improve, and enforce the Services; prevent fraud, abuse, safety or security incidents, and unlawful activity; comply with law and legal process; and exercise rights under the Agreement. This license continues for retained backups, security and billing logs, legal holds, dispute records, and other lawful retention and ends when the applicable Customer Data is deleted or de-identified.
You represent that you have all rights, notices, lawful bases, permissions, and consents necessary for UAVOS to process Customer Data as contemplated by the Agreement, including telemetry, precise geolocation, Remote ID observations, imagery, audio, personnel, client, site, and third-party data. You are responsible for Customer Data's legality, quality, accuracy, backup, and retention and for responding to requests from individuals whose data you control.
We may generate and use aggregated, anonymized, or de-identified data that does not reasonably identify you, an individual, a specific aircraft, or a confidential mission or site. We may use it without restriction for security, analytics, benchmarking, reliability, safety research, product improvement, feature development, and industry insights, including after termination.
We do not use identifiable Customer Data to train shared or general-purpose AI models, and we select third-party AI providers whose applicable business-service terms prohibit training their models on customer inputs and outputs. We may process Customer Data to provide requested AI features and may use de-identified interaction and performance patterns to improve the Services.
You must not, and must not allow another person to:
We may monitor usage, logs, and technical signals to operate the Services, enforce limits, investigate misuse, and protect safety and security.
The Services may depend on or interoperate with cellular carriers and roaming partners, satellites, reference stations, cloud and storage providers, maps, traffic and regulatory feeds, payment processors, AI providers, aircraft, flight controllers, ground-control software, payloads, sensors, app stores, APIs, and other third-party products. We do not control and are not responsible for their accuracy, availability, security, compatibility, acts, omissions, terms, changes, or discontinuation. Your use may be subject to separate third-party terms and fees. Supplier or network changes may require us to change, restrict, or discontinue affected Services.
Our Privacy Policy describes our processing of personal information. We use commercially reasonable safeguards designed to protect Customer Data, but no system or transmission is completely secure. You are responsible for securely configuring and maintaining your accounts, devices, aircraft, networks, endpoints, credentials, roles, APIs, command signing, and integrations. You must not submit government-classified information, payment-card data, protected health information, children's data, biometric data, or other specially regulated data unless a signed agreement expressly permits it.
Unless a signed service-level agreement states otherwise, we do not guarantee availability, uptime, coverage, capacity, latency, support response, or uninterrupted operation. Services may be unavailable at critical times, including before, during, or after an operation. We are not liable for delay or failure caused by events beyond our reasonable control, including weather, natural disaster, fire, epidemic, war, terrorism, civil disorder, labor dispute, government or regulatory action, airspace restriction, spectrum interference, GNSS interference, satellite or reference station failure, power or utility failure, internet or telecommunications failure, carrier or roaming action, cloud-provider failure, cyberattack, aircraft or third-party hardware failure, or supplier interruption.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, EXCEPT FOR AN EXPRESS LIMITED WARRANTY IN A SIGNED AGREEMENT OR PROVIDED WITH HARDWARE, THE SERVICES, HARDWARE, SOFTWARE, FIRMWARE, CONNECTIVITY, DATA, OUTPUTS, DOCUMENTATION, AND SUPPORT ARE PROVIDED "AS IS" AND "AS AVAILABLE." UAVOS AND ITS AFFILIATES, SUPPLIERS, LICENSORS, CARRIERS, AND SERVICE PROVIDERS DISCLAIM ALL EXPRESS, IMPLIED, STATUTORY, AND OTHER WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, QUIET ENJOYMENT, SECURITY, AVAILABILITY, AND WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.
Without limiting the foregoing, we do not warrant that:
Any statutory warranty that cannot be disclaimed is limited to the shortest duration and narrowest remedy permitted by law. Some jurisdictions do not allow certain disclaimers, so some provisions may not apply to you.
You acknowledge that aircraft, robotic systems, remote commands, radio and cellular links, batteries, GNSS, onboard electronics, and field recovery involve inherent risks, including loss of control or connectivity, collision, flyaway, fire, cybersecurity incident, inaccurate positioning, equipment loss, bodily injury, death, property or environmental damage, privacy harm, and regulatory action. You voluntarily assume those risks and responsibility for selecting, testing, configuring, supervising, and using the Services in your operations. The fees reflect this allocation of risk.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, UAVOS AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, SUPPLIERS, CARRIERS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, COVER, OR PUNITIVE DAMAGES; LOSS OF PROFITS, REVENUE, GOODWILL, USE, DATA, BUSINESS, CONTRACTS, FLIGHT OPPORTUNITY, INSURANCE COVERAGE, OR EXPECTED SAVINGS; COST OF SUBSTITUTE SERVICES; OR DAMAGE TO OR LOSS OF AIRCRAFT, VEHICLES, PAYLOADS, EQUIPMENT, OR CARGO, ARISING OUT OF OR RELATED TO THE AGREEMENT OR SERVICES, EVEN IF ADVISED OF THE POSSIBILITY.
UAVOS and the other persons and entities identified in the preceding paragraph are collectively the "Protected Parties."
To the maximum extent permitted by law, the protected parties are not liable for claims arising from flight or vehicle operations; commands or failure to command; connectivity or positioning; accidents, injury, death, property or environmental damage; data loss or compromise; reliance on output; recovery efforts; regulatory or insurance decisions; unauthorized access; third-party products; or failure or delay of alerts, records, exports, or Services.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE AGGREGATE LIABILITY OF ALL PROTECTED PARTIES PARTIES FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THE AGREEMENT OR SERVICES, REGARDLESS OF THEORY AND WHETHER THE CLAIMS ARE RELATED, WILL NOT EXCEED THE FEES YOU ACTUALLY PAID TO UAVOS FOR THE AFFECTED SERVICE DURING THE TWELVE MONTHS BEFORE THE FIRST EVENT GIVING RISE TO LIABILITY. FOR A FREE SERVICE, THE CAP IS US $100.
These exclusions and caps apply even if a remedy fails of its essential purpose and are a fundamental basis of the bargain. They do not limit payment obligations or liability that cannot lawfully be limited or excluded. Some jurisdictions do not allow certain limitations, so some provisions may not apply to you.
To the maximum extent permitted by law, you will defend, indemnify, and hold harmless UAVOS and its affiliates, officers, directors, employees, agents, licensors, suppliers, carriers, and service providers from third-party claims, investigations, proceedings, losses, liabilities, judgments, penalties, damages, costs, and reasonable attorneys' fees arising out of or related to:
We will give reasonably prompt notice of a covered claim. You may not settle a claim in a manner that admits fault by, imposes obligations on, or fails to fully release an indemnified party without our written consent. We may control the defense with counsel of our choice, and you will cooperate. Your obligations are not reduced by any liability cap and survive termination.
You may close your account or cancel a subscription as described in Section 5. We may suspend, restrict, or terminate access immediately, with or without prior notice, if we reasonably believe there is non-payment, compromise, unlawful use, breach, abuse, safety or security risk, threat to any person, aircraft, property, network, or Service, excessive use, supplier restriction, or a legal requirement. We are not liable for a good-faith suspension or termination under this section.
We may terminate a paid Service for convenience on 30 days' notice. If we terminate a prepaid Service for convenience before the paid term ends, your exclusive remedy is a prorated refund of unused prepaid recurring fees. No refund is due for termination based on your breach, risk, or non-payment.
During an active subscription, you may export Customer Data using available features. You are responsible for exporting data before termination. Unless law, a signed agreement, security concerns, or product-specific retention rules require otherwise, we will use commercially reasonable efforts to make eligible Customer Data available for up to 30 days after account closure and may then delete or de-identify it. Data may remain temporarily in backups, security logs, billing records, legal archives, and systems subject to scheduled deletion. We do not guarantee post-termination storage or recovery.
We may update these Terms. We will provide at least 30 days' notice of a material change by email, account notice, or posting on the applicable Service unless a faster change is reasonably required for law, safety, security, or a third-party dependency. The notice will state when the change takes effect. Continued use after that date constitutes acceptance. If you do not agree, you must stop using the Services and cancel before the change takes effect.
Before filing a claim, each party will send written notice describing the dispute and requested relief and will attempt in good faith to resolve it for 30 days. This requirement does not prevent either party from seeking temporary or injunctive relief for security, confidentiality, or intellectual-property harm.
These Terms and all disputes are governed by New Hampshire law, without regard to conflict-of-law rules. The state and federal courts located in New Hampshire have exclusive jurisdiction and venue, and each party consents to personal jurisdiction there.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, EACH PARTY WAIVES TRIAL BY JURY AND MAY BRING CLAIMS ONLY IN ITS INDIVIDUAL CAPACITY, NOT AS A PLAINTIFF OR CLASS MEMBER IN A CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE ACTION.
To the maximum extent permitted by law, a claim arising out of or related to the Agreement or Services must be filed within one year after the claim accrued or it is permanently barred. Non-waivable statutory rights and deadlines remain unaffected.
You will comply with applicable export-control, re-export, import, sanctions, anti-boycott, and trade laws. You represent that you are not a prohibited or restricted party and will not make the Services available in an embargoed location or for prohibited nuclear, missile, chemical, biological, weapons, military-intelligence, or unlawful surveillance end uses without all required authorization. Government users receive only the rights customarily provided to the public under these Terms, subject to mandatory procurement law and a signed agreement.
Email: [email protected]
Phone: +1 (828) 222-7971
Company: UAV Operations Systems, LLC
