Terms of Service

These Terms of Service ("Terms") govern your use of all products and services operated by UAV Operations Systems, LLC ("we," "us," or "our"), including but not limited to: uavopsys.com, ayna.com, skyrelay.us, uavcrew.ai, aynasite.com, skybook.us, and all associated subdomains, applications, and services we operate (collectively, the "Services"). By creating an account or using any of the Services, you agree to these Terms.

1. Account Terms

• You must be at least 18 years old to use the Services.
• You must provide accurate and complete information when creating an account.
• You are responsible for maintaining the security of your account and password.
• You are responsible for all activity that occurs under your account.
• One person or legal entity per account. Shared accounts are not permitted.

2. The Services

UAV Operations Systems builds and operates software platforms, AI systems, and hardware for commercial drone operations. Our products include AYNA (operations platform), UAVCrew.ai (intelligent crew agents), SkyRelay (flight systems), and related tools and services.

The Services are operational tools, not a substitute for professional judgment. AI agents organize information, surface recommendations, and track compliance requirements, but the pilot-in-command is always responsible for all flight decisions, regulatory compliance, and safety determinations. The Services do not provide legal, regulatory, or aviation safety advice.

AI Crew Agents

The Services include AI-powered crew agents (including but not limited to CONCORD, TUCKER, MERIDIAN, ARPA, REN, and STERLING) that generate recommendations based on the data available to them. These recommendations are informational only, may contain errors, and do not constitute professional, legal, regulatory, or aviation safety advice. You are solely responsible for evaluating and acting upon any AI-generated recommendation. AI agents do not make decisions for you — they present information for your review.

Notifications and Reminders

Notification and reminder features — including but not limited to certification expiration alerts, maintenance due dates, compliance flags, and scheduling reminders — are provided as a convenience only. You acknowledge that these features do not relieve you of your independent obligation to monitor and maintain current certifications, registrations, and compliance with all applicable regulations. We do not guarantee the delivery, accuracy, or timeliness of any notification.

Data Accuracy

Compliance assessments, readiness checks, and AI recommendations are based on information you provide and publicly available data. We do not independently verify user-supplied data. A passing compliance status, a "no issues detected" result, or any similar indication does not constitute certification, legal advice, or a guarantee that you are in full compliance with applicable law. You are responsible for the accuracy of the data you enter.

Regulatory Information

The Services may reference FAA regulations, airspace data, NOTAM information, and other regulatory requirements. This information reflects regulations as understood at the time of last update. Regulatory requirements may change without notice. We do not guarantee real-time accuracy of regulatory information and are not responsible for changes in law or regulation that render compliance assessments, checklists, or other platform features outdated. You are responsible for independently verifying current regulatory requirements.

AI and Your Data

The Services use third-party AI platforms to power crew agents. We commit to the following:

• No model training on your data. Your operational data (flight logs, client information, certifications, maintenance records, and all other business data) is never used to train AI models — by us or by our third-party AI providers.
• Providers that don't learn from your data. We select AI providers whose terms prohibit using customer inputs and outputs for model training.
• Agent improvement, not data mining. We may analyze anonymized interaction patterns to improve how agents respond (for example, improving the clarity of compliance alerts or the relevance of maintenance recommendations). This is limited to improving agent behavior — we do not mine, profile, or learn from your business data.

3. Subscriptions and Billing

Plans and Pricing

Subscription plans and pricing are described on the applicable product's pricing page. Prices are subject to change with 30 days' notice.

Billing

• Subscriptions are billed monthly or annually in advance via Stripe.
• Professional and Business plans are billed per pilot in your organization.
• You authorize us to charge your payment method on file for recurring subscription fees.

Cancellation

• You can cancel your subscription at any time from your account settings.
• Cancellation takes effect at the end of the current billing period.
• You retain access to the platform until the end of your paid period.
• We do not provide prorated refunds for partial billing periods.

Refunds

All payments are processed securely through Stripe. Subscription and service fees are non-refundable. Cancellation stops future billing but does not entitle you to a refund of any amount already charged for the current or prior billing periods, regardless of usage.

You may cancel your subscription at any time through your account settings. Access continues through the end of your paid billing period.

Certain purchases are expressly marked as refundable at the time of transaction (for example, a hardware reservation deposit). Refunds for such items are processed through Stripe in accordance with the terms stated at the point of purchase.

If you have questions or issues with a charge, contact the support team for the applicable product. Contact information is available on each product's website.

4. Your Data and Intellectual Property

Your Data Is Yours

You retain all rights to the data you enter into the Services, including but not limited to: flight logs, maintenance records, client information, certifications, storefront content, and all other operational data. We do not claim ownership of your data.

License to Provide the Service

You grant us a limited license to use, store, and process your data solely for the purpose of providing the Services to you. This license ends when you delete your account.

Aggregated and De-Identified Data

We may aggregate, anonymize, or de-identify data generated through your use of the Services. Once data has been de-identified so that it cannot reasonably identify you or any individual, it is no longer considered your personal data. We may use such aggregated data without restriction for purposes including but not limited to: platform improvement, feature development, safety research, operational analytics, and industry insights.

Storefront Content

Content you publish on your storefront (service descriptions, portfolio, certifications) is publicly visible. You are responsible for ensuring your storefront content is accurate and does not infringe third-party rights.

5. Acceptable Use

You agree not to:

• Use the Services for any illegal purpose or in violation of FAA regulations
• Enter false certification, registration, or compliance information
• Attempt to access other users' accounts or data
• Interfere with or disrupt the platform's operation
• Reverse engineer, decompile, or attempt to extract the source code
• Use automated tools to scrape or extract data from the platform
• Resell or redistribute the platform without authorization

6. Drone Builder

The Drone Builder tool at build.ayna.com is provided free of charge. Build specifications and performance calculations are based on publicly available data (including UIUC propulsion databases) and are provided for informational purposes only. You are responsible for validating all build specifications before construction or flight.

7. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, UAV OPERATIONS SYSTEMS, LLC, INCLUDING ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND AFFILIATES, SHALL NOT BE LIABLE FOR:

• Any indirect, incidental, special, consequential, or punitive damages
• Any loss of profits, revenue, data, or business opportunities
• Any damages arising from flight operations, equipment failures, accidents, injuries, property damage, or regulatory non-compliance
• Any damages arising from reliance on compliance checks, readiness assessments, AI recommendations, notifications, reminders, or any other output of the Services
• Any damages arising from the failure or delay of notifications, alerts, or reminders
• Any damages arising from inaccurate, incomplete, or outdated regulatory information presented by the Services
• Any FAA enforcement actions, civil penalties, certificate suspensions or revocations, or other regulatory consequences
• Any damages exceeding the total amount you paid to us in the twelve (12) months immediately preceding the event giving rise to the claim

The Services are operational management tools. Under 14 CFR 107.19, the remote pilot-in-command is directly responsible for and is the final authority as to the operation of the small unmanned aircraft system. No software, AI agent, compliance check, or notification provided by the Services can transfer, reduce, or assume this responsibility. You acknowledge and agree that the pilot-in-command bears full responsibility for all flight operations, go/no-go decisions, regulatory compliance, and safety determinations.

8. Disclaimer of Warranties

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

WITHOUT LIMITING THE FOREGOING, WE MAKE NO WARRANTY THAT:

• The Services will be uninterrupted, timely, error-free, or completely secure
• AI agent recommendations, compliance assessments, or calculations will be accurate, complete, or current
• Notifications, alerts, or reminders will be delivered reliably or on time
• Regulatory information referenced in the Services reflects current law or FAA guidance
• The Services will meet your specific compliance or operational requirements
• Any errors in the Services will be corrected within any particular timeframe

9. Service Availability

We do not guarantee continuous, uninterrupted access to the Services. The Services may be temporarily unavailable due to maintenance, updates, system failures, third-party service outages, internet connectivity issues, force majeure events (including natural disasters, pandemics, government actions, or other events beyond our reasonable control), or other circumstances. You acknowledge that the Services may be unavailable at critical times, including before or during flight operations, and that you must maintain independent processes for compliance, pre-flight checks, and operational readiness that do not depend on the availability of the Services.

10. Indemnification

You agree to indemnify, defend, and hold harmless UAV Operations Systems, LLC and its officers, directors, employees, agents, and affiliates from and against any and all claims, demands, suits, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from or related to:

• Your use of the Services
• Your drone or unmanned aircraft operations, including any accidents, injuries, or property damage
• Your violation of these Terms
• Your violation of any applicable law, regulation, or FAA requirement, including but not limited to 14 CFR Part 107
• Any claim by a third party that your operations, which were planned, managed, or documented using the Services, caused harm
• Any claim that you relied on the Services — including compliance checks, AI recommendations, notifications, or readiness assessments — as a substitute for your independent obligation to comply with applicable law
• Your failure to maintain adequate insurance for your drone operations

This indemnification obligation survives the termination of your account and these Terms.

11. Termination

• You can close your account at any time.
• We may suspend or terminate your account for violation of these Terms.
• We may terminate the service with 30 days' notice.
• Upon termination, you can export your data before your account is deleted.
• Data is deleted within 30 days of account closure, except where legally required to retain.

12. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes via email or a notice on the platform at least 30 days before changes take effect. Continued use of the Services after changes constitutes acceptance.

13. Governing Law

These Terms are governed by the laws of the State of New Hampshire, without regard to its conflict of law provisions. Any disputes shall be resolved in the federal or state courts located in New Hampshire.

14. Contact

For questions about these Terms, contact us at:

Email: [email protected]
Phone: +1 (828) 222-7971
Company: UAV Operations Systems, LLC